jueves, 28 de abril de 2016

Customer Service

First we are going to introduce the Customer Service:

customer service

Secondly read some tips for a good Customer Service

customer-service-fundamentals


Could you try to talk to each other giving your opinion about these issues


Useful expressions

Giving your Opinion

Asking for Opinion

  • So, what do you think, laura)
  • What is your opinion about this issue?
  • How do you feel about this?
  • I believe that …
  • I think that…
  • In my opinion / view…
  • As far as I’m concerned…
  • To be honest, I believe that….
  • If you ask me….
  • Generally speaking, I think..
  • To my mind…
  • I don’t think ……

Agreeing and disagreeing

  • I agree that….
  • I totally agree with you on that…..
  • I agree with what you say……
  • I see your point, but…..
  • I’m sorry but I don’t agree with you…
  • I’m not sure that…./if…

lunes, 4 de abril de 2016